We are committed to protecting your privacy and ensuring transparency regarding the use of your data. This policy explains how we collect, use, and protect your information.
1. Data Controller
The website is operated by a US-based LLC (Mangassi LLC). For privacy-related inquiries, use our contact form.
2. Hosting & Platforms
- Shop Hosting: Shopify Inc. (hemistone.com)
- Domain & Emails: Infomaniak Network SA
- Internal Analysis: Exports via Microsoft Excel or internal tools (anonymized as needed)
3. Data Collected
- User data: name, address, email, order and delivery info
- Technical data: IP address, browser/device info, usage data
- Order/payment data: processed securely via payment processors (Stripe, PayPal, etc.)
4. Tools & Partners
- Google Analytics, Google Ads, Google Tag Manager: for traffic and conversion tracking, ad targeting (via cookies/pixels)
- Facebook Pixel, Facebook Dataset: for advertising retargeting and audience analytics
- Excel / Internal tools: anonymized data exports for audits and reporting
- These partners may process data across borders under their own privacy practices.
5. Use of Data
- Order processing & shipment
- Customer support (via contact form)
- Transactional and marketing emails (with your consent)
- Analytics, UX optimization, fraud prevention
- Legal & billing obligations
6. Cookies & Tracking
We use cookies and trackers for site functionality, analytics, and advertising. You can manage cookie preferences in your browser.
7. Data Sharing
- Data is shared only with essential service providers (Shopify, payment processors, logistics, etc.)
- Usage data may be collected by Google / Facebook as per their policies
- We do not sell personal data to third parties
8. Data Retention
We retain personal data as long as necessary for order processing and customer support, then archive or delete it in compliance with law.
9. Your Rights
You may request access, correction, or deletion of your personal data at any time via our contact form.
10. Changes
This policy may be updated at any time. We encourage you to review it periodically.