This shipping policy applies to all orders placed at hemistone.com. We aim to ensure reliable, prompt, and transparent delivery for every order across Australia.
1. Shipping Regions
We ship to all states and territories within Australia. For international orders, please contact us via our contact form to confirm availability and rates before placing your order.
2. Shipping Rates
- Fast Standard Shipping: Free on all Australian orders unless stated otherwise at checkout.
- Express or Priority Delivery: Available upon request — please contact us for pricing.
3. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking details.
4. Delivery Time
- Fast Standard Shipping within Australia: 3–7 business days after processing.
- Express Shipping: 1–3 business days after processing (where available).
- Deliveries to remote or regional areas may require additional time depending on the carrier.
All delivery times are estimates and may vary due to carrier delays, weather conditions, customs inspections, or other unforeseen events beyond our control.
5. Order Tracking
Once your order has shipped, tracking information will be sent to you by email if available from the carrier. You can use this information to monitor your parcel’s progress.
6. Delivery Issues
If your package is lost, damaged, or delayed, please contact us promptly via the contact form with your order number and details. We will investigate the issue with the courier and, if applicable, arrange a replacement or refund in accordance with the Australian Consumer Law.
7. Additional Information
We are not responsible for incorrect shipping information provided by the customer. Please double-check your address before submitting your order. Once a parcel has been dispatched, we cannot redirect or modify delivery details.